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Formerly the Newton-Needham Chamber

FT Retail Sales Consultant

Posted: 10/24/2021

This isn't your average Retail role, as outreach and community are a big part of our Store initiative! Do you enjoy supporting small and local businesses? You’ll actively reach out to your local community and will also assist customers during appointments. Is volunteer work important to you? You can help local charities promote and get the word out! Is there a community group or event you think would benefit from custom products? Reach out and offer assistance! Our Consultants have the ability to truly impact their community.


You’ll also assist customers who book appointments by creating designs, choosing products, setting up orders, and determining the best distribution method for their creation. Our stores are showrooms that allow our customers to connect with products they are interested in and have you advise how to bring their design to life!


How you’ll make a difference: 

You’ll be our customers’ Custom Ink guide from beginning to end, working to satisfy their custom gear needs all while building relationships that keep them coming back again and again. Additionally, you’ll demonstrate knowledge of Custom Ink’s merchandise, printing process, technology platform, and delivery options while working to maintain company standards of merchandise presentation, retail signage, and store displays. 

  • Advise customers and share the value of an end product that is special and tailored to their needs

  • Be knowledgeable and leverage the awesome tools Custom Ink provides to deliver top-notch custom products

  • Strike a balance of sales skills and authentic interest in each customer interaction

  • You have a passion for driving relationship-based sales with the long term outcome of repeat business and customer loyalty


How you’ll be evaluated

  • You're ready to proactively engage with members of the community to develop your business through in-person, phone, and email outreach

  • Your ability to provide a pre and post-order experience we deem “WOW!” worthy: meaning to you, expectations are just a guideline! You aim to exceed expectations and surprise customers in a good way.   

  • You’re able to maintain high levels of accuracy by documenting customer notes quickly and keeping up to date on company offerings and products

  • You’re ready to plan and participate in community events 


What we’re looking for:

  • You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty. You follow up with customers and use their feedback to promote sales

  • You comfortably and proactively reach out to past and potential customers by phone, email or in-person

  • You have a true love for the local community. You seek and discover ways to work with our Fundraising Team and participate in essential events in the community to enhance brand awareness 

  • You are knowledgeable when it comes to computers and technology and can work remotely, if needed (access to high-speed internet) 

  • Flexible availability in line with our goals of providing best possible coverage to our customers. Varying schedules available to meet the needs of our customers and provide the best possible coverage.

  • Bilingual - Spanish speakers a plus


Our Perks:

We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:

  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 

  • 15 paid days off in your first year. Bumps up to 25 in your second! Major holidays and on Black Friday we’re closed! 

  • #7 Great Place to Work in Retail, Fortune Top 100 Place to Work

  • Low premiums and copays for medical and dental with no in-network deductible, $0 copay for telemedicine (includes medical, dermatology, counseling, and psychiatry)

  • Free vision insurance

  • 401(k) match, life insurance, and company paid Short and Long Term Disability

  • Fun Custom Ink apparel and accessories, quarterly swag box with our t-shirts, polos, hoodies, and other merch

  • T-shirts and jeans are welcome!

  • A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business

  • Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers.



Please submit a letter of interest with your application.


CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.


Read about our commitment to the safety of our team members during COVID-19 here.

Job Type: Full Time