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Formerly the Newton-Needham Chamber

Director of Grief Support Services

Posted: 10/13/2021

Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans’ purpose is to alleviate despair, isolation, distress, and suicidal feelings among individuals in our community; to educate the public about suicide prevention; and to support those impacted by a suicide loss.  For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well.
This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day.
Chief Clinical Officer
Manager, Grief Support Services and Clinical Advisor
One of Samaritans’ core program areas is our Grief Support Services (GSS). To support survivors in their grieving, Samaritans offers suicide loss survivors nonjudgmental listening and peer support through the following services:

  • SafePlace Support Groups – virtual and in-person (when Covid restrictions are lifted) support groups for suicide loss survivors
  • Survivor-to-Survivor Visits – Peer led visits for loss survivors virtually or in-person
  • “Understanding Your Grief” presentations – virtual or on-site presentations to help people understand what to expect in the grieving process and to provide information on how to cope with traumatic loss
  • The Annual Memorial – A non-denominational service for loss survivors to remember and memorialize their loved ones
  • Local Outreach to Suicide Survivors (LOSS) – An active postvention model that involves proactively responding to a suicide to provide immediate support to loved ones
The Director of Grief Support Services provides leadership and oversight to all GSS programs and staff, and fosters a positive and supportive environment for staff, volunteers, and suicide loss survivors. The Director works with clinical leadership to develop best practices, create departmental plans, and measure program results. The Director will also research additional programs being offered across the country and recommend ways that Samaritans can expand its grief support services into new areas.

  • Participate as a senior member of the agency’s program management team
  • Develop and implement plans and objectives for the department in an effective and innovative fashion
  • Oversee and coordinate daily operations
  • Maintain compliance with external regulations and internal policies
  • Assess and report progress to executive team and board in meeting department objectives
  • Manage department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)
  • Participate in budget development and monitoring of expenses
  • Build and maintain strategic partnerships/collaborations with other organizations to advance Samaritans goals
  • Oversee events and conferences as needed
  • Establish Samaritans as a thought leader in the suicide prevention and postvention field through participation in conferences, papers, etc.
  • Develop communication and public awareness campaigns to support Samaritans Grief Support Services
  • Demonstrates the knowledge and ability to respond to a community crisis situation with appropriate skills and interventions as needed for the individuals involved in a variety of situations
  • Demonstrates knowledge of trauma informed service delivery
  • Demonstrates knowledge of the grief process and the impact of grief on family systems
  • Demonstrates knowledge of the group process and the ability to facilitate group discussions
  • Demonstrates exceptional skill in counseling grieving people
  • Knowledge of and ability to assess suicidal ideation
  • Works with people seeking grief support services in a non-judgmental manner to facilitate anticipatory grief and to educate
  • Some local travel for contact with survivors and for industry related conferences as well as visits to other agencies, board members, donors and event sites as necessary
  • Lifting/moving of supplies and being outdoors, sometimes in inclement weather, for events
  • Flexibility in meeting changing demands while maintaining a positive attitude is essential
  • Flexibility in working hours appropriate to meet responsibilities is required
  • Successfully completes Samaritans’ staff Befriending Training
  • Master’s degree in Human Services with a major concentration in Social Work, Psychology, Counseling or Health Related Field
  • Minimum of five years of professional experience in a social service agency
  • Minimum of three years of management/supervisory experience
  • Loss Survivor (individual who has lost someone to suicide) experience preferred
  • LCSW, LICSW, LMHC or other license in mental health field preferred 
  • Ability to work with sensitive information and maintain confidentiality
  • Strong communication skills, including the ability to make effective and persuasive presentations to volunteers, staff, industry peers, board members, donors and others as required
  • Adept at interacting with others in person, over the phone, on zoom, or via email
  • Resolving conflicts and internal issues appropriately, providing difficult feedback to volunteers
  • Proficiency in Word, Excel, and PowerPoint required
  • Experience with Salesforce preferred
  • Strong analytical thinking and organizational skills
  • Detail oriented and able to accomplish tasks within prescribed time frames
  • $75,000 – $90,000
  • Employer matched 401(k) Plan
  • Short and Long-Term Disability coverage as well as Life Insurance
  • Health (Samaritans covers 85% of premium), Dental (Samaritans covers 90% of premium) and Vision insurance
  • Healthcare and Childcare FSA, Commuter Benefits and Employee Assistance Program
  • Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days)
  • Paid Family Medical Leave benefits
  • 14 paid holidays
  • Direct deposit payroll
Currently all Samaritans employees are working remotely. Applicants should be aware that this position is currently remote. It is anticipated that the Samaritans office, located in Downtown Boston, hope to reopen in 2021 at which time employees will return with flexibility per agreement with their supervisor and after a period of onboarding for new hires.
Please send your resume (saved as Lastname_resume) and brief cover letter* (saved as Lastname_coverletter) explaining your interest in the position, and how you learned about this opportunity. Email to with “Director, Grief Support Services” in the subject line.
*Applications that are missing a resume or cover letter may not be considered.
To learn more about Samaritans, please visit:
Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply. 


Job Type: Full Time