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Formerly the Newton-Needham Chamber

Client Services Representative

Posted: 10/22/2021

Top Tier Full Time benefits ~ Company Perks ~ Casual Work Environment

(This job is on-site in Auburndale, MA. There_ is an office in which you will be required to report to. It is NOT a remote position) (AFTER training, you may have the opportunity to have some work from home options)

Client Services Representative answers telephone calls, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management. Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals.


  • Answers incoming ACCC’s calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.
  • Resolve client issues via a Daily Issues Report
  • Contact creditors that have not responded or accepted ACCC’s proposals.
  • Contact clients that have missing documentation, add accounts or reinstates.
  • Contact Creditors for final payoff balances.
  • Process payments over the phone.
  • Adhere to the appropriate phone monitoring guidelines when speaking with clients.
  • Help led customers to a financial decision that works best for their situation.
  • Other duties, as assigned


ACCC offers a full range of competitive benefits for all full-time employees, including:

  • Excellent coverage for medical, dental and vision insurance
  • Short Term and Long-Term Disability insurance
  • Life insurance and Accidental Death & Dismemberment insurance
  • 401K with a company match
  • Generous vacation time and paid time off
  • Paid holidays
  • Employee Engagement Programs
  • Perks and employee discounts through various programs
  • And more!

Position Qualifications:

1. Education: High School Diploma or equivalent required
2. Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience
3. Basic knowledge of excel
6. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Regular Hours: Monday - Friday FLEXIBLE SHIFTS

Job Type: Full Time

Salary: $18.00 - $19.00 per hour depending on experience

ACCC is an Equal Opportunity Employer.
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Job Type: Full Time