Techniques for Dealing with Difficult Customers

Description

The return of spring and the lessening of public health restrictions have created hope and
excitement in our communities. They also have created challenges when expectations of the
world as we knew it clash with the realities of business operations after 15 months of shifting
consumer demand, employment, and regulations.
 
In a world where consumers think the customer is always right, how do you deal with rude or
demanding customers and at the same time take care of you, your staff, and your business?
Ellen Waldorf of eWaldorf Mediation will share practical tips and resources to help you navigate
these challenges in this 30-minute webinar.