Dealing with Difficult Customers during the Covid-19 Era

Description

The news is full of unhappy stories of restaurant and retail employees encountering patrons frustrated with mask and social-distance requirements. If you own or work in a business that serves the public, learn tools to help de-escalate difficult customer interactions. This workshop, led by Ellen Waldorf of eWaldorf Mediation, will teach you basic conflict resolution that you can use right away to improve the experience of you, your employees, and your customers.